Access to Justice Through Better Decision-Making

Grainne McKeever (Ulster) The process of welfare reform highlights the pressures on government agencies to deal with an increased number of claims, which has inevitably led to an increased number of individuals disputing the decisions made on their claims. A similar pattern is evident for other government agencies, including those responsible for making decisions on special educational needs provision, through to those with responsibility for helping individuals resolve their employment disputes. This seminar will review the empirical research evidence which highlights the barriers that individuals face in disputing administrative decisions made by government agencies, the role of advice in helping

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